New Patient FAQs

1. Why did my primary care physician choose a Medical Consultants specialist?
Your doctor chose the physicians at Medical Consultants because we provide high quality care for complicated medical problems and your physician felt it was important you see a physician who specializes in various types of internal medicine treatments. We have been providing care to patients of East Central Indiana since 1968 and all of our physicians are board-certified.

2. I've been referred to your practice, now what do I do?
After your appointment is scheduled, you will receive a welcome packet in the mail that will contain a welcome letter that outlines everything you need to do to prepare for your appointment. In addition, it will contain a few forms you should complete before you come to your appointment as this will help expedite your time in our offices.

3. How do I contact your offices?
The main switchboard number at Medical Consultants is 765-281-2000. Other contact numbers are listed below:

Our business hours are Monday through Friday 8am to 5pm.

4. Do you accept my insurance?
We accept most major insurance plans. If you have any questions, please contact our billing department at 765-281-2006.

5. What do I need to bring to my appointment?
Please make sure you bring your current medication bottles or labels, all insurance cards, and make sure you arrive at least 20 minutes before your appointment to fill out the rest of your necessary paperwork.

6. How do I find out where I am going?
Medical Consultants has convenient locations throughout East Central Indiana, including Muncie, Anderson and New Castle. However, not all of our specialties are practiced in each facility, so please check our Clinical Specialties area for a list of corresponding locations. Check our Locations & Maps.

7. Do I have to pay anything when I come to your office?
Our financial policy requires that all co-pays, deductibles and non-covered services be collected at the time of service. If you have any insurance or billing questions prior to your appointment, please call our business office at 765-281-2006.

8. How do I reschedule my appointment?
Please reschedule the appointment through the IQ Health Patient Portal or by contacting the office at the phone number listed in #3 above.

9. How do I get my prescriptions renewals?
Our staff will take care of your prescription renewals while you are in our office. If you have a medication that was prescribed by your provider, you may also request a renewal by calling the office at the phone number listed in #3 above during business hours or by logging on to the IQ Health Patient Portal. Please allow 2 business days for your request to be processed. Pharmacies are not responsible for contacting our office for renewals, nor will they be faxing renewal requests.
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